The Sixth Annual Administration of the CMS 2011 Medicare Contractor Provider Satisfaction Survey (MCPSS)

In case you’ve forgotten or haven’t heard, the Centers for Medicare & Medicaid Services (CMS) has launched its annual Medicare Contractor Provider Satisfaction Survey (MCPSS). This is a friendly reminder to encourage selected providers to take the survey. The survey offers Medicare FFS providers and suppliers an opportunity to give CMS feedback on their interactions with Medicare FFS contractors related to seven key business functions: Provider Inquiries, Provider Outreach & Education, Claims Processing, Appeals, Provider Enrollment, Medical Review, and Provider Audit & Reimbursement. As a result of past survey responses, Medicare FFS Contractors have implemented changes to improve their communication processes and education & training of their staff.

The survey was sent to a random sample of approximately 30,000 Medicare FFS providers and suppliers. Those who were selected to participate in the 2011 MCPSS were notified in December 2010. CMS understands that providers and suppliers themselves may not to be able to respond directly to the survey, but may have a staff member who can act as a proxy to respond on their behalf. The respondent can be anyone within the provider’s organization that is knowledgeable of the Medicare claims process and is designated to respond to the MCPSS including but not limited to the Business Office manager, Revenue Cycle Director or Medicare Biller.

If you have received a survey letter, then you are selected to participate. Please take the time to complete this important survey. CMS encourages providers and suppliers to complete the survey on the Internet via a secure website. Other modes of participation are available by mail, fax, or telephone. It will take no more than 20 minutes.

CMS is listening and wants to hear from you. To learn more about the MCPSS, please visit the CMS website at www.cms.hhs.gov/MCPSS. If you have any questions or concerns, please call our toll-free MCPSS Provider Helpline number at 1-800-654-1431 or send an email to MCPSS_survey@scimetrika.com.

If you’ve already completed and submitted your survey, we thank you for your feedback.



Dallas L Alford IV, CPA is a licensed Certified Public Accountant in the state of North Carolina and owner of Atlantic Financial Consulting, a consulting firm that provides comprehensive medical billing services, practice management consulting, coding audits, Medicare compliance, Medicare RAC support and other general medical practice consulting services.
To learn more about Atlantic Financial Consulting you may visit their website at http://atlanticfinancial.us or contact Dallas L Alford IV, CPA directly at 1 888-428-2555, Ext. 200.